About this policy
This policy explains how Techbellys collects, holds, uses and discloses personal information. It also explains how you can access or correct your information, and how to make a complaint.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Who we are
Techbellys is a software development and AI consulting business. In this policy, ‘we’, ‘us’ and ‘our’ mean [Registered business or company name] (ABN [XX XXX XXX XXX]) trading as Techbellys.
This policy applies to techbellys.com.au and to the services we provide.
Personal information we collect
We only collect personal information that we need for our business. This may include:
- your name, job title and the business you work for
- contact details, such as your email address, phone number and postal address
- details you give us about your project or enquiry
- billing and payment details, such as invoices and payment records
- records of our communications with you
- technical information when you visit our website, such as your IP address, browser type, device and pages you view
- information you provide if you apply for a job with us, such as your résumé
We do not intentionally collect sensitive information, such as health information. If we need it to deliver a service, we will only collect it with your consent or where the law allows it.
How we collect personal information
We collect personal information directly from you when you:
- fill in a form on our website or send us an email
- talk to us by phone, video call or in person
- engage us to provide services
- subscribe to our updates
- apply for a job with us
Sometimes we collect information from other people, such as your employer, a referrer or a public source like a business directory. If we do, we will take reasonable steps to let you know.
If we receive personal information that we did not ask for and do not need, we will destroy or de-identify it if it is lawful and reasonable to do so.
Why we collect, use and disclose it
We collect, use and disclose personal information to:
- respond to your enquiries and give you quotes
- provide, manage and support our services
- send invoices and process payments
- improve our website and services
- send you updates, if you have agreed to receive them
- assess job applications
- meet our legal, tax and accounting obligations
We will only use or disclose your information for another purpose if you consent, if you would reasonably expect it, or if the law requires or allows it.
Information we handle for our clients
When we build, host or support a system for a client, we may have access to personal information about that client's customers or staff. For example, booking details in a travel platform or records in a CRM.
In these cases:
- we only use the information to deliver the services our client asked for
- we follow our client's instructions and our agreement with them
- we do not sell the information or use it for our own marketing
- we protect it with the security measures described in this policy
If you are a customer of one of our clients, please contact that business first about your personal information. Their privacy policy will apply.
Cookies and website analytics
Our website may use cookies and similar technologies. Cookies are small files stored on your device. They help the website work and help us understand how people use it.
We may use analytics services that collect information such as the pages you visit and how long you stay. This information is usually not used to identify you.
You can set your browser to refuse cookies. Some parts of the website may not work properly if you do.
Direct marketing
We will only send you marketing emails or messages if you have agreed to receive them, or where the law allows it. We follow the Spam Act 2003 (Cth).
Every marketing message we send includes a way to unsubscribe. You can also ask us to stop at any time by emailing hello@techbellys.com.au.
Who we share information with
We may share personal information with:
- service providers who help us run our business, such as cloud hosting, email, accounting and payment providers
- contractors who work with us on client projects
- professional advisers, such as accountants and lawyers
- government agencies or regulators, where the law requires it
We require these organisations to protect personal information and only use it for the purpose we gave it to them for. We do not sell personal information.
Sending information overseas
Some of our service providers and contractors may store or access personal information outside Australia. This may include cloud and software providers based in the United States and other countries.
Before we disclose personal information overseas, we take reasonable steps to make sure the recipient handles it in a way that is consistent with the Australian Privacy Principles.
If you need your data to stay in Australia, tell us. We can host many systems in Australian data centres.
How we protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, change or disclosure. These steps include:
- encryption of data in transit and, where practical, at rest
- access controls, so only people who need the information can see it
- multi-factor authentication on key systems
- keeping software and systems up to date
- training our team in secure and private ways of working
No system is completely secure, but we work to keep the risks low.
How long we keep information
We keep personal information only for as long as we need it, or as long as the law requires. For example, we must keep financial records for at least 5 years under Australian tax law. When we no longer need information, we take reasonable steps to destroy or de-identify it.
Accessing and correcting your information
You can ask to see the personal information we hold about you. You can also ask us to correct it if it is wrong, out of date or incomplete.
To make a request, email privacy@techbellys.com.au. We may need to confirm your identity first. We will respond within 30 days.
We do not charge you to make a request. If we refuse a request, we will tell you why in writing and explain how you can complain.
Dealing with us anonymously
You can browse our website and ask general questions without telling us who you are, or by using a different name. However, we will need your details to give you a quote or provide services.
Data breaches
If we suspect a data breach, we will act quickly to contain it and assess the risk of harm.
If a breach is likely to cause serious harm, we will notify the people affected and the Office of the Australian Information Commissioner (OAIC). We do this under the Notifiable Data Breaches scheme.
If a breach affects a system we manage for a client, we will tell the client without delay and help them meet their obligations.
Making a complaint
If you are concerned about how we have handled your personal information, please contact us first. Email privacy@techbellys.com.au with details of your concern.
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner:
- website: oaic.gov.au
- phone: 1300 363 992
Changes to this policy
We may update this policy from time to time. We will post the new version on this page and change the ‘last updated’ date. Please check this page regularly.
Contact us
For privacy questions or requests, contact our privacy officer:
- email: privacy@techbellys.com.au
- phone: [Phone number]
- post: [Street address, Suburb STATE Postcode]
You can also read our Terms of Service.